The Minority Business Development Center’s Regional Workforce Solutions Center aims to foster prosperity for individuals, communities, and businesses. It involves offering employee training, development opportunities, and programs to maximize their job success and career pathways. We focus on defining the skills and capabilities needed for future business strategies and career opportunities.

Services Offered:

  • Resume and cover letter writing
  • Mock interviews employee placement
  • Assessment Testing
  • Essential skills training
  • Online and onboarding assistance, along with post-employment counseling
  • Barrier Removal Advocacy and wrap-around assistance/referrals

Whether it’s personalized learning, leadership development, or growth opportunities, the
Regional Workforce Solutions Center is about adapting to the current job market and discovering the potential individuals have to reinvent themselves.

The Regional Workforce Solutions Center (RWSC) addresses resume preparation, interviewing, and soft skills needs of job seekers to ensure long term career opportunities and a sustainable workforce. Strong relationships with hiring partners and a formal training program ensure success. 

Areas of concentration for our participants include:

  • Online Application Assistance
  • Resume Writing
  • Interviewing
  • Employer Recruitment
  • Employee Placement
  • Soft Skills Training
  • Life Skills Training
  • Post-employment Counseling
  • Wrap-Around Assistance/Referral
  • IT training for those interested in positions requiring a certain level of skill
  • In-office computers to assist clients in applying for jobs directly to the employer site.
  • Career Research
  • Barrier Removal Advocacy
  • Application/Professional Portfolio Assistance

The RWSC also offers two customer service certification programs – Customer Service Specialist and Customer Service Manager. 

Customer Service Specialist:

This course will help learners develop soft skills and prepare for the course’s final assessment.  Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem-solving, interpersonal relationships, and sales and marketing.  The Customer Service Specialist is an industry-recognized credential.

Certified Service Manager:

The course is ideal for new managers or owners of service businesses. Topics covered include manager responsibilities and objectives, personnel profiles and job descriptions, team building, training, hiring and employment laws, employee compensation systems, customer relations policies and skills, service policies, service/production area development, financial and parts department management, warranties and risk of liability, contract negotiation, vehicle procurement and maintenance, association memberships/involvement, quality systems, and project management.  The Certified Service Manager is an industry-recognized credential.

Information Technology Credentials:

The RWSC also partners with our Information Technology program to ensure that participants have the necessary computer skills to be successful in their career or business.  The IT training includes Microsoft 365 and Google Workspace, along with other important business and professional applications.  Participants are also encouraged to participate in the CompTia IT Fundamentals or A+ Advanced courses in which, after passing the national certification exam, they are connected with our hiring partners in the technology field. 

Online Intake Form